Note: This service is no longer available
Self-service check-in facilities and flight information screens have been installed at Paddington station ready for use by travellers using Heathrow Express.
The scheme is initially available for passengers with just a few airlines, but Heathrow Express hope that it will soon be extended and be widely used as a quick and convenient way of preparing for a flight.
Heathrow Express Managing Director Richard Robinson stated: “At Heathrow Express we never underestimate the stress of travelling and continually strive to enhance our service through leading innovations. People do not always get the opportunity to print their boarding pass before getting to the airport. By introducing this service at Paddington, customers have the opportunity to print their boarding pass and avoid the hassle of queuing for check in at the airport. Customers can then proceed direct to their airline’s designated bag-drop if they have hold luggage. Customers can rest assured on the train because they already know where they are sitting on the plane.”
With an average of 40,000 flights a year leaving Heathrow, it is hoped that the launch of these new enhanced information services will help reduce confusion for passengers trying to find their way to the right check in area.
The facility consists of three machines located below the screens and next to the Heathrow Express ticket office. The machines are easy to use with touch screen facilities. Customers can print their boarding pass and view their flight information before they even arrive at the airport, helping them to feel more at ease on their way to Heathrow. The machines are initially available for passengers travelling on four airlines: Delta Air Lines, Finnair, Iberia and United Airlines.
The Flight Information Display Screens show the day’s flights, the airlines, the terminal and departure times. They are placed by the Paddington Station Heathrow Express ticket office and half way down platforms 6 and 7, which are dedicated solely to Heathrow Express.