Heathrow has launched a new online food & drink ordering service on its main app, helping customers to pre-order food and drinks at the airport.

The new system, which has been created in conjunction with the US mobile ordering app Grab, will enable passengers to select the dish of their choice, customise their order and pay, before collecting within the turnaround time ahead of their flight. Each restaurant signed up to the service will have a dedicated point for orders to come through to a tablet, which also allows staff to communicate directly with the customer. The service trial has launched with at least one restaurant per terminal, with a view to extending to all restaurants across the airport in coming months.

Heathrow has partnered with Grab – which currently serves 20 airports in the US – to launch the service, and is the first airport in the country to do so. TRG Concessions is first to trial the service, with restaurants including Giraffe, Wondertree, Comptoir Libanais and The Curator all offering dishes for pre-order. During the initial trial, Grab will communicate the launch to its existing US customers travelling to Heathrow, with the options also available to passengers already using the dedicated Grab app.

Ben Crowley, Heathrow’s Head of Food and Beverage, said: “We’re delighted to be partnering with Grab to offer a new, innovative service to Heathrow passengers. This enhances the takeaway offer our restaurants provide and allows passengers to enjoy the fantastic range of dining options at 30,000 feet. This is the latest move in our service proposition as we continue to put passenger experience at the heart of our airport operations.”