Heathrow Express have announced a new service between London and Heathrow airport, and with it some changes.

From 20 May TFL Rail, a new stopping service, will operate from London Paddington to Heathrow Terminals 2,3 and 4, replacing the Heathrow Connect service. From 2 May 2018, the following changes will apply:

Travel Direction:
Tickets must be used for the direction they were booked. For example, a ticket from Paddington to Heathrow cannot be used for travel from Heathrow to Paddington.

Single Ticket Validity:
All single tickets are only valid on the date of travel specified on the ticket when purchased.

Return Ticket Validity:
Outbound journey: Must be made within 5 days of the date of travel specified on the ticket when purchased.
Return journey: Must be made within 30 days of the date of travel specified on the ticket when purchased.

Peak Travel Times:
Heathrow Express Peak hours:

Morning Peak 0630 ‑ 0930
Evening Peak 1600 ‑ 1900

Ticket Barriers at Heathrow stations:
From 20 May ticket barriers will be in operation at Heathrow stations. Heathrow Express customers will still require a mobile or paper ticket to pass through the ticket barriers. Tickets can be purchased online, via the Heathrow Express app, or at a ticket machine or from a member of the sales team. Travel between Heathrow’s terminals will remain free using Oyster cards, contactless payment cards or using terminal transfer tickets available from a dedicated machine in each Heathrow Express station at the airport.