Customers booked on British Airways flights will be offered compensation after the airline’s security systems were breached in an apparent cyber hack.

According to BA the online attack happened at some point between 21 August and 5 September with around 380,000 transactions affected. The stolen data did not include passport and travel details. British Airways is in the process of contacting all customers involved with adverts being placed in all of today’s (Friday 7 September) national newspapers and the airline’s social channels.

BA’s Chairman & CEO Alex Cruz told BBC Radio 4’s ‘Today’ programme: “We are 100% committed to compensate them, period. We are committed to working with any customer who may have been financially affected by this attack, and we will compensate them for any financial hardship that they may have suffered.
“We’re extremely sorry. I know that it is causing concern to some of our customers, particularly those customers that made transactions over BA.com and app. At the moment, our number one purpose is contacting those customers that made those transactions to make sure they contact their credit card bank providers so they can follow their instructions on how to manage that breach of data.”