BA halts flight change fees with new ‘Book with Confidence’ customer policy


British Airways will not be charging customers for changing their travel plans over the next two weeks.

The airline has announced that it will waive the flight change fee for any flights booked between tomorrow (Tuesday March 3) and Monday 16 March 2020.

Uncertainty and concern over the effect of the Coronavirus on passenger travel is affecting the airline industry with a number of major carriers reducing and cancelling routes.

Andrew Brem, British Airways’ Chief Commercial Officer said: “As some customers may choose to change or delay their travel plans at the moment, it’s important we offer them greater flexibility.  By waiving our change fee our customers can have the added confidence to book a trip with British Airways that suits them.”

The airline’s ‘book with confidence’ policy covers all British Airways routes with changes available right up to departure.  Any fare difference due to a date change will still apply.


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