Terminal 5 voted “world’s best”

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Heathrow Airport, Terminal 5A, passengers in check-in hall, September 2018

Heathrow beat off stiff global competition to win the accolade for the best passenger terminal at the 2019 Skytrax World Airport Awards.

Terminal 5 beat its international counterparts, winning “World’s Best Airport Terminal” for the sixth time in its 11 year history, whilst Terminal 2 is close behind as fourth best globally. Overall, Heathrow maintained its position as one of the top 10 airports in the world.

Since a £12 billion investment programme began a decade ago, Heathrow has been consistently ranked as a passenger favourite. Heathrow has racked up the “Best Airport in Western Europe” title for the past five years running and “Best Airport for Shopping” for a record-breaking 10 years.

The airport says that the secret to its success “is more than just reliable and efficient terminal buildings, but also delivering world- class passenger service to make every journey better. 2018 was a record-breaking year with over 80 million passengers choosing Heathrow – approximately 220,000 passengers a day – and the team’s dedication to maintaining top service standards resulted in 82% of passengers rating their Heathrow experience as either “Excellent” or “Very Good””

Heathrow Chief Commercial Officer Ross Baker said: “After a decade in service, it’s absolutely fantastic that Heathrow’s Terminal 5 is flying above the rest. For passengers to vote two of Heathrow’s terminals into the world’s top five, is a ringing endorsement of the billions we’ve invested to transform Heathrow into the world-class airport it is today. Britain has a front door it can be proud of and our teams will continue to welcome our passengers with a smile to keep Britain on top and moving.”

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