WH Smith unveils new airport store – complete with pharmacy


WH Smith has opened a new flagship store in Heathrow’s terminal 2 incorporating a fully-staffed pharmacy.

“This new concept store provides passengers travelling through Heathrow Terminal 2 with access to a world-leading one stop shop, offering customers everything they will need for their journey, from bestselling books and food and drinks to last minute cosmetics, souvenirs and gifts”, said the retailer.

Customers will also be able to purchase a wide selection of pharmacy products and cosmetics including ranges from global brands such as L’Oréal, Olay and Rimmel.  

The pharmacy is being provided by Well – a significant operator within this market. 

Customers will have access to a qualified in-store pharmacist to give them personalised support and advice ahead of their journey, it said

Carl Cowling, Group Chief Executive, WHSmith commented: “We’re delighted to have opened our most remarkable WHSmith store yet in London Heathrow’s Terminal 2. This new world-class design and stunning store environment, including the enhanced pharmacy offer, really does showcase the very best in travel retail globally. 

“My sincere thanks go to all of the team involved who have created such a fantastic store throughout what has been a very challenging few months for everyone. We have received great feedback from passengers travelling through the airport and the team looks forward to welcoming more customers over the coming months.” 

Seb Hobbs, CEO, Well added: “I’m excited that our partnership with WHSmith has expanded into such a prestigious location. While passenger numbers are undoubtedly lower than usual at the moment, we’re delighted to provide a Pharmacist service to the growing numbers passing through. 

“With no appointment needed, passengers can rely on the expert advice Well pharmacy teams provide every day along with well-known medicines to support their health and wellbeing needs. 

“Recent years have seen an increasing rise in the trend for last minute holiday bookings, so knowing that you can get your holiday health essentials – and advice – at the airport means one less thing for passengers worry about.”


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